• CIS: Technical Support Specialist Curriculum

  • Associate of Applied of Applied Science Degree

    Catalog 2018-2019

    The purpose of this program is to prepare students for entry-level technical support positions in both technical and non-technical companies. Material in this program includes general computer implementation, maintenance & repair, and support; fundamental business network support; software implementation and updates; and skills appropriate to provide general technical service and customer support. Additional material includes training in supporting small and medium sized businesses to participate in a modern mobile environment.

    Program Outcomes

    At the completion of this program, students should be able to:

    • Identify common hardware issues and apply repairs as appropriate
    • Compare and contrast various industry standard software tools
    • Participate in hands-on hardware repair projects
    • Appraise a system’s cyber security platform, be able to update as appropriate, and provide advice on how to enhance that system’s security
    • Be able to provide technical support across a variety of platforms and needs
    • Evaluate diverse customer technical issues and apply or direct to appropriate solutions
    • Critically analyze an organizations existing web presence and recommend possibilities for improvement
    • Create intermediate level web applications suitable for an Apple iOS environment.
    First Quarter (Fall)
    Course Number Course Title Credits
    CIS100 Computer Careers Exploration 1
    CIS125WP Word Processing 3
    ISTM183A Preparation for A+ Essentials 3
    CIS197HTM Web Authoring: HTML5 and CSS3 3
    ISTM183C Fundamentals of CyberSecurity 3
    MTH065 Beginning Algebra II (or higher) 4
    Second Quarter (Winter)
    Course Number Course Title Credits
    CIS125SS Spreadsheets 3
    CIS225 Computer End-User Support I 4
    ISTM183B Preparation for A+ Practical Application 3
    ISTM140L Linux Fundamentals 4
    Third Quarter (Spring)
    Course Number Course Title Credits
    CIS125DB Desktop Database 3
    CIS122 Computer Concepts III 4
    CIS195 Web Development I 3
    ISTM151N Preparation for Networks+ 3
    WR121 English Composition 4
    Fourth Quarter (Fall)
    Course Number Course Title Credits
    CIS276 SQL 4
    CIS279S Windows Server 4
    HUM202 Age of Technology: Ethics in the Workplace or
    BA285 Leadership and Human Relations
    Elective: Course not already in curriculum, with prefix BA, CIS, CS or ISTM 3
    Fifth Quarter (Winter)
    Course Number Course Title Credits
    CIS197CSP Web Authoring: Client Side Programming 3
    CIS284S Preparation for Security + 4
    ISTM235MA Mobile Apps I: Beginner 3
    ISTM283A Fundamentals of Disaster Recovery and Business Continuity 3
    Elective: Course not already in curriculum, with prefix BA, CIS, CS or ISTM 3
    Sixth Quarter (Spring)
    Course Number Course Title Credits
    CIS297 Capstone Project Development 4
    ISTM235MB Mobile Apps II: Intermediate 3
    ISTM283F Practical Digital Forensic 3
    WE280CA Cooperative Education Internship 4
    Health and Physical Education requirement 3
    Total Credits: 96

    See Associate of Applied Science degree requirements.

    Students planning to transfer to a four-year school must consult with the institution they will be attending as well as work with a CIS faculty adviser. In all schedule planning, it is important for the student to check the course description for prerequisite information.