• Medical Customer Service Representative Certificate Curriculum


  • Career Pathway Certificate of Completion

    Catalog Year 2017-2018

    The Medical Customer Service Representative program prepares individuals with skills needed to provide customer service, visitor reception, and patient intake and discharge duties. The program includes instruction in the procedures used in medical offices, hospitals and other healthcare facilities. Also included in the program are classes in medical terminology, interpersonal communication skills, record-keeping, customer service, telephone skills, data entry, multicultural and diversity issues, and applicable policies and regulations. Students participate in an internship during their final term of study.

    This program is designed for persons of all ages and backgrounds with special attention given to individual student needs and abilities.

    Graduates can find employment in medical offices, hospitals, clinics, insurance companies and nursing homes.

    Students who complete this career pathway certificate can go to work and come back at any time to complete a one-year certificate as a medical receptionist or a two-year degree as a medical office specialist.

    Refer to the career pathway roadmap at Career Pathway Roadmap

    Program Outcomes

    At the completion of this program, students should be able to:

    • Discuss the knowledge and skills required of a medical customer service representative
    • Discuss verbal and nonverbal communication, including gender differences, cultural awareness and sensitivity, and the elements of speaking and listening
    • Demonstrate good customer service techniques
    • Discuss and use medical terminology
    • Demonstrate basic proficiency on the computer
    • Discuss the basic elements of ICD-10-CM coding
    • Differentiate the roles of the healthcare team, elements of successful leadership and problem-solving strategies
    • Complete a professional résumé and cover letter

    Medical Office students are required to have a criminal background check (Health Professions CBC) and a current Tuberculin skin test (PPD) at the beginning of the MO110 Powerful Strategies for the Office Team class. Medical Office students must document completion of the three-dose Hepatitis B vaccine series and complete a Measles Immunization Clearance Certificate for School Attendance form prior to beginning the externship placement process. Some externship sites may require further immunizations. See program director for site specific requirements.

    This program is not financial aid eligible. However, the related degree program, Medical Office Specialist AAS, is aid eligible.

    Note: A minimum grade of “C” is required in all courses.

    First Quarter (Fall)
    Course Number
    Course Title
    Credits
    BA131 Introduction to Business Computing1or
    BT123A Keyboarding Skill Development
    3-4
    MO110 Powerful Strategies for the Office Team
    4
    MO114 Medical Terminology I
    3
    MO116 Medical Office Procedures
    4
    MO136 Healthcare Documentation
    3
    17-18
    Second Quarter (Winter)
    Course Number
    Course Title
    Credits
    BT116 Communication Technologies
    3
    MO115 Medical Terminology II
    3
    MO117 Hospital Administrative Procedures
    3
    MO212 Diversity and Healthcare
    3
    MO214 Building a Professional Portfolio
    1
    WE280MOTD Cooperative Education Internship 2
    4
    17
    Total Credits 34-35

    1 See course descriptions for prerequisite.
    2 Instructor and dean permission is required.