• Medical Customer Service Representative Certificate Curriculum

  • Career Pathway Certificate of Completion

    Catalog Year 2018-2019

    The Medical Customer Service Representative program prepares individuals with skills needed to provide customer service, visitor reception, and patient intake and discharge duties. The program includes instruction in the procedures used in medical offices, hospitals and other healthcare facilities. Also included in the program are classes in medical terminology, interpersonal communication skills, record-keeping, customer service, telephone skills, data entry, multicultural and diversity issues, and applicable policies and regulations.

    This program is designed for persons of all ages and backgrounds with special attention given to individual student needs and abilities.

    Graduates can find employment in medical offices, hospitals, clinics, insurance companies and nursing homes.

    Students who complete this career pathway certificate can go to work and come back at any time to complete a one-year certificate as a medical receptionist or a two-year degree as a medical office specialist.*

    Program Outcomes

    At the completion of this program, students should be able to:

    • Discuss the knowledge and skills required of a medical customer service representative
    • Discuss verbal and nonverbal communication, including gender differences, cultural awareness and sensitivity, and the elements of speaking and listening
    • Demonstrate good customer service techniques
    • Discuss and use medical terminology
    • Demonstrate basic proficiency on the computer
    • Discuss the basic elements of ICD-10-CM coding
    • Differentiate the roles of the healthcare team, elements of successful leadership and problem-solving strategies

    This program is not financial aid eligible. However, the related degree program, Medical Office Specialist AAS, is aid eligible.

    *Students who continue their education to earn a Medical Office AAS Degree will be required to complete a criminal background check and provide documentation of immunizations prior to beginning their internship.

    Note: A minimum grade of “C” is required in all courses.

    First Quarter (Fall)
    Course Number Course Title
    MO110 Powerful Strategies for the Office Team 3
    MO114 Medical Terminology I 3
    MO116 Medical Office Procedures 4
    MO136 Healthcare Documentation 3
    Second Quarter (Winter)
    Course Number Course Title
    BT116 Communication Technologies 3
    BT123A Keyboarding Skill Development 3
    MO115 Medical Terminology II 3
    MO117 Hospital Administrative Procedures 3
    MO214 Building a Professional Portfolio 1
    Total Credits: 26