• Medical Office Receptionist Certificate Curriculum

  • Certificate

    Catalog Year 2018-2019

    This certificate prepares students for the ever-changing field of medical reception, and graduates can find employment in medical offices, hospitals, clinics, insurance companies and nursing homes. Medical receptionists manage phones, schedule patient appointments, explain clinic policies to patients, receive and deliver messages, process incoming and outgoing mail, receive calls from hospital labs and x-ray, take prescription refill messages, schedule patient hospital admissions, file medical reports and insurance forms, pull patient charts, complete insurance and other forms, open the office in the morning and maintain the reception area.

    Students who complete this Medical Receptionist certificate can go to work and return at any time to complete the Medical Office Specialist AAS degree. Students returning to earn a Medical Office AAS Degree are required to complete a criminal background check and provide immunization documentation prior to beginning their internship.

    Program Outcomes

    At the completion of this program, students should be able to:

    • Differentiate the roles of the health care team, elements of successful leadership and problem-solving strategies
    • Discuss and use medical terminology
    • Discuss verbal and nonverbal communication, including gender differences, cultural awareness and sensitivity, and the elements of speaking and listening
    • Discuss the knowledge and skills required of a medical receptionist and the basic elements of billing & coding
    • Complete a professional résumé
    • Explain job searches and correct interview techniques
    • Demonstrate good customer service techniques
    • Use office equipment, electronic medical records and the Microsoft Office suite

    Note: A minimum grade of “C” is required in all courses.

    First Quarter (Fall)
    Course Number Course Title
    CIS120L Computer Concepts Lab I 1
    COMM115 Introduction to Intercultural Communication 4
    MO110 Powerful Strategies for the Office Team 3
    MO114 Medical Terminology I 3
    MO230 Medical Coding I: ICD-10-CM 3
    WR121 English Composition 4
    Second Quarter (Winter)
    Course Number Course Title
    MO115 Medical Terminology II 3
    MO116 Medical Office Procedures 4
    MO140 Understanding Medical Insurance 3
    MO240 Medical Office Billing I 3
    MO250 Medical Law and Ethics 3
    Third Quarter (Spring)
    Course Number Course Title
    BT110 Business Editing 3
    BT116 Communication Technologies  3
    MO117 Hospital Administrative Procedures 3
    MO136 Healthcare Documentation 3
    MO141 Patient Advocate for Medical Insurance 3
    MO214 Building a Professional Portfolio 1
    Fourth Quarter (Summer)
    Course Number Course Title
    BT125 Microsoft Word Training  3
    MTH058 Quantitative Reasoning I or
    MTH065 Beginning Algebra II (or higher)
    PSY201 General Psychology 4
    Total Credits: 61-63