• Medical Receptionist Certificate Curriculum


  • One-Year Certificate

    Catalog Year 2017-2018

    GAINFUL EMPLOYMENT DISCLOSURE:  For program costs, completions and job placement information, please click here. Some material on the page clicked to may not be accessible. If your require assistance please contact the faculty adviser listed above.

    Medical offices, hospitals, and clinics have a medical receptionist to manage phones, schedule patient appointments, explain clinic policy to patients, receive and deliver messages, process incoming and outgoing mail, receive calls from hospital labs and x-ray, take prescription refill messages, schedule patient hospital admissions, file medical reports and insurance forms, pull patient charts, complete insurance and other forms, open the office in the morning, and maintain the reception area.

    This certificate prepares students for the ever-changing field of medical reception, and graduates can find employment in medical offices, hospitals, clinics, insurance companies, and nursing homes. Students who complete this shorter Medical Receptionist program, can go to work and return at any time to complete the Medical Office Specialist AAS degree.

    Program Outcomes

    At the completion of this program, students should be able to:

    • Differentiate the roles of the healthcare team, elements of successful leadership, and problem-solving strategies
    • Discuss and use medical terminology
    • Discuss verbal and nonverbal communication, including gender differences, cultural awareness and sensitivity, and the elements of speaking and listening
    • Discuss the knowledge and skills required of a medical receptionist
    • Discuss the basic elements of billing and coding
    • Complete a professional resume'
    • Explain job searches and correct interview techniques
    • Demonstrate good customer service techniques
    • Use office equipment, electronic medical records, and the Microsoft Office suite

    Medical Office students are required to have a criminal background check (Health Professions CBC) and a current Tuberculin skin test (PPD) at the beginning of the MO110 Powerful Strategies for the Office Team class. Medical Office students must document completion of the three-dose Hepatitis B vaccine series and complete a Measles Immunization Clearance Certificate for School Attendance form prior to beginning the externship placement process. Some externship sites may require further immunizations. See program director for site specific requirements.

    Note: A minimum grade of “C” is required in all courses.

    First Quarter (Fall)
    Course Number
    Course Title
    Credits
    BT123A Keyboarding Skill Development1
    3
    MO110 Powerful Strategies for the Office Team
    4
    MO114 Medical Terminology I1
    3
    MO230 Medical Coding I - ICD-10-CM
    3
    WR121 English Composition1, 2
    4
    17
    Second Quarter (Winter)
    Course Number
    Course Title
    Credits
    BT110 Business Editing
    3
    MO115 Medical Terminology II
    3
    MO116 Medical Office Procedures
    4
    MO214 Building a Professional Portfolio
    1
    MO240 Medical Office Billing I
    3
    MO250 Medical Law and Ethics
    3
    17
    Third Quarter (Spring)
    Course Number
    Course Title
    Credits
    BA131 Introduction to Business Computing1
    4
    BT116 Communication Technologies
    3
    MO117 Hospital Administrative Procedures
    3
    MO136 Healthcare Documentation
    3
    MO140 Understanding Medical Insurance
    3
    MO212 Diversity and Healthcare
    3
    19
    Fourth Quarter (Summer)
    Course Number
    Course Title
    Credits
    BT125 Microsoft Word Training2
    3
    MTH065 Beginning Algebra II (or higher) 1,2,3
    4
    PSY201 General Psychology4
    4
    WE280MORD Cooperative Education Internship5
    4
    15
    Total Credits 68

    1 Class may be taken the summer prior to beginning the program.
    2 See course descriptions for prerequisite.
    3 A College Placement Test (CPT) score does not fulfill this requirement. Students must successfully complete the required mathematics course (or higher.)
    4 WS101 as an alternate selection is highly recommended.
    5 Instructor and dean permission is required.