• Medical Receptionist Certificate Curriculum


  • One-Year Certificate

    Catalog Year 2016-2017

    For program costs, completions and job placement information, please click here. Some material on the page clicked to may not be accessible. If your require assistance please contact the the faculty adviser listed above.

    Medical offices, hospitals, and clinics have a medical receptionist to manage phones, schedule patient appointments, explain clinic policy to patients, receive and deliver messages, process incoming and outgoing mail, receive calls from hospital labs and x-ray, take prescription refill messages, schedule patient hospital admissions, file medical reports and insurance forms, pull patient charts, complete insurance and other forms, open the office in the morning, and maintain the reception area.

    This certificate prepares students for the ever-changing field of medical reception, and graduates can find employment in medical offices, hospitals, clinics, insurance companies, and nursing homes. Students who complete this shorter Medical Receptionist program, can go to work and return at any time to complete the Medical Office Specialist AAS degree.

    Program Outcomes
    At the completion of this program, students should be able to:

    • Differentiate the roles of the healthcare team, elements of successful leadership, and problem-solving strategies
    • Discuss and use medical terminology
    • Discuss verbal and nonverbal communication, including gender differences, cultural awareness and sensitivity, and the elements of speaking and listening
    • Discuss the knowledge and skills required of a medical receptionist
    • Discuss the basic elements of billing and coding
    • Complete a professional resume'
    • Explain job searches and correct interview techniques
    • Demonstrate good customer service techniques
    • Use office equipment, electronic medical records, and the Microsoft Office suite
    First Quarter (Fall)
    Course Number
    Course Title
    Credits
    BT110 Business Editing
    3
    BT123A Keyboarding Skill Development1
    3
    MO110 Powerful Strategies for the Office Team
    4
    MO116 Medical Office Procedures
    4
    MO230 Medical Coding I - ICD-10-CM
    3
    17
    Second Quarter (Winter)
    Course Number
    Course Title
    Credits
    CIS120L Computer Concepts Lab I
    1
    MO114 Medical Terminology I1
    3
    MO117 Hospital Administrative Procedures
    3
    MO240 Medical Office Billing I
    3
    MO250 Medical Law and Ethics
    3
    WR121 English Composition1, 2
    4
    17
    Third Quarter (Spring)
    Course Number
    Course Title
    Credits
    AH130 Introduction to Electronic Health Records Technology
    1
    BT116 Communication Technologies
    3
    MO115 Medical Terminology II
    3
    MO136 Healthcare Documentation
    3
    MO140 Understanding Medical Insurance
    3
    MO212 Diversity and Healthcare
    3
    MO214 Building a Professional Portfolio
    1
    17
    Fourth Quarter (Summer)
    Course Number
    Course Title
    Credits
    BT125 Microsoft Word Training2
    3
    MTH065 Beginning Algebra II (or higher) 1,2,3
    4
    PSY201 General Psychology5
    4
    WE280MOR_ Cooperative Education Internship4
    4
    15
    Total Credits 65

    Medical Office students are required to have a criminal background check http://www.mhcc.edu/CriminalBackgroundCheck/ and a current Tuberculin skin test (PPD) at the beginning of the MO110 Powerful Strategies for the Office Team class. Medical Office students must document completion of the three-dose Hepatitis B vaccine series and complete a Measles Immunization Clearance Certificate for School Attendance form prior to beginning the externship placement process. Some externship sites may require further immunizations. See program director for site specific requirements.

    Note: A minimum grade of “C” is required in all courses.

    1 Class may be taken the summer prior to beginning the program.
    2 See course descriptions for prerequisite.
    3 A College Placement Test (CPT) score does not fulfill this requirement. Students must successfully complete the required mathematics course (or higher.)
    4 Any combination of WE280MORA, WE280MORB, WE280MORC and WE280MORD to total four credits. Instructor and dean permission is required; check with instructor for the correct course number and credits appropriate to the internship assignment.
    5 WS101 as an alternate selection is highly recommended.