One-Year Certificate

Catalog Year 2017-2018

GAINFUL EMPLOYMENT DISCLOSURE: For program costs, completions and job placement information, please click here. Some material on the page clicked to may not be accessible. If your require assistance please contact the faculty adviser listed above.

Medical offices, hospitals, and clinics have a medical receptionist to manage phones, schedule patient appointments, explain clinic policy to patients, receive and deliver messages, process incoming and outgoing mail, receive calls from hospital labs and x-ray, take prescription refill messages, schedule patient hospital admissions, file medical reports and insurance forms, pull patient charts, complete insurance and other forms, open the office in the morning, and maintain the reception area.

This certificate prepares students for the ever-changing field of medical reception, and graduates can find employment in medical offices, hospitals, clinics, insurance companies, and nursing homes. Students who complete this shorter Medical Receptionist program, can go to work and return at any time to complete the Medical Office Specialist AAS degree.

Program Outcomes

At the completion of this program, students should be able to:

• Differentiate the roles of the healthcare team, elements of successful leadership, and problem-solving strategies
• Discuss and use medical terminology
• Discuss verbal and nonverbal communication, including gender differences, cultural awareness and sensitivity, and the elements of speaking and listening
• Discuss the knowledge and skills required of a medical receptionist
• Discuss the basic elements of billing and coding
• Complete a professional resume'
• Explain job searches and correct interview techniques
• Demonstrate good customer service techniques
• Use office equipment, electronic medical records, and the Microsoft Office suite

Medical Office Students are required to complete a criminal background check and provide documentation of immunizations prior to beginning an externship.* DO NOT COMPLETE A BACKGROUND CHECK without first consulting with your program adviser.

Immunizations required are:
1) Measles, Mumps, and Rubella (MMR), 2 vaccines or positive titers.
2) Varicella, 2 vaccines or positive titer.
3) Tuberculosis screening current within last 12 months.
4) Hepatitis B series, 3 vaccines and follow up titer.
5) Tdap (tetanus, diphtheria, pertussis), current within last 10 years.
6) Seasonal Flu Shot.
*Some externship sites may require further immunizations.

Note: A minimum grade of “C” is required in all courses.