One-Year Certificate

Catalog Year 2017-2018

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Medical offices, hospitals, and clinics have a medical receptionist to manage phones, schedule patient appointments, explain clinic policy to patients, receive and deliver messages, process incoming and outgoing mail, receive calls from hospital labs and x-ray, take prescription refill messages, schedule patient hospital admissions, file medical reports and insurance forms, pull patient charts, complete insurance and other forms, open the office in the morning, and maintain the reception area.

This certificate prepares students for the ever-changing field of medical reception, and graduates can find employment in medical offices, hospitals, clinics, insurance companies, and nursing homes. Students who complete this shorter Medical Receptionist program, can go to work and return at any time to complete the Medical Office Specialist AAS degree.

Program Outcomes

At the completion of this program, students should be able to:

• Differentiate the roles of the healthcare team, elements of successful leadership, and problem-solving strategies
• Discuss and use medical terminology
• Discuss verbal and nonverbal communication, including gender differences, cultural awareness and sensitivity, and the elements of speaking and listening
• Discuss the knowledge and skills required of a medical receptionist
• Discuss the basic elements of billing and coding
• Complete a professional resume'
• Explain job searches and correct interview techniques
• Demonstrate good customer service techniques
• Use office equipment, electronic medical records, and the Microsoft Office suite

Medical Office students are required to have a criminal background check (Health Professions CBC) and a current Tuberculin skin test (PPD) at the beginning of the MO110 Powerful Strategies for the Office Team class. Medical Office students must document completion of the three-dose Hepatitis B vaccine series and complete a Measles Immunization Clearance Certificate for School Attendance form prior to beginning the externship placement process. Some externship sites may require further immunizations. See program director for site specific requirements.

Note: A minimum grade of “C” is required in all courses.