Certificate

Catalog Year 2018-2019

This certificate prepares students for the ever-changing field of medical reception, and graduates can find employment in medical offices, hospitals, clinics, insurance companies and nursing homes. Medical receptionists manage phones, schedule patient appointments, explain clinic policies to patients, receive and deliver messages, process incoming and outgoing mail, receive calls from hospital labs and x-ray, take prescription refill messages, schedule patient hospital admissions, file medical reports and insurance forms, pull patient charts, complete insurance and other forms, open the office in the morning and maintain the reception area.

Students who complete this Medical Receptionist certificate can go to work and return at any time to complete the Medical Office Specialist AAS degree. Students returning to earn a Medical Office AAS Degree are required to complete a criminal background check and provide immunization documentation prior to beginning their internship.

Program Outcomes

At the completion of this program, students should be able to:

• Differentiate the roles of the health care team, elements of successful leadership and problem-solving strategies
• Discuss and use medical terminology
• Discuss verbal and nonverbal communication, including gender differences, cultural awareness and sensitivity, and the elements of speaking and listening
• Discuss the knowledge and skills required of a medical receptionist and the basic elements of billing & coding
• Complete a professional résumé
• Explain job searches and correct interview techniques
• Demonstrate good customer service techniques
• Use office equipment, electronic medical records and the Microsoft Office suite

Note: A minimum grade of “C” is required in all courses.