Certificate
Catalog Year 2018-2019
This certificate prepares students for the ever-changing field of medical reception, and graduates can find employment in medical offices, hospitals, clinics, insurance companies and nursing homes. Medical receptionists manage phones, schedule patient
appointments, explain clinic policies to patients, receive and deliver messages, process incoming and outgoing mail, receive calls from hospital labs and x-ray, take prescription refill messages, schedule patient hospital admissions, file medical
reports and insurance forms, pull patient charts, complete insurance and other forms, open the office in the morning and maintain the reception area.
Students who complete this Medical Receptionist certificate can go to work and return at any time to complete the Medical Office Specialist AAS degree. Students returning to earn a Medical Office AAS Degree are required to complete a criminal background
check and provide immunization documentation prior to beginning their internship.
Program Outcomes
At the completion of this program, students should be able to:
- Differentiate the roles of the health care team, elements of successful leadership and problem-solving strategies
- Discuss and use medical terminology
- Discuss verbal and nonverbal communication, including gender differences, cultural awareness and sensitivity, and the elements of speaking and listening
- Discuss the knowledge and skills required of a medical receptionist and the basic elements of billing & coding
- Complete a professional résumé
- Explain job searches and correct interview techniques
- Demonstrate good customer service techniques
- Use office equipment, electronic medical records and the Microsoft Office suite
Note: A minimum grade of “C” is required in all courses.
First Quarter (Fall)
Course Number |
Course Title |
Credits |
CIS120L |
Computer Concepts Lab I |
1 |
COMM115 |
Introduction to Intercultural Communication |
4 |
MO110 |
Powerful Strategies for the Office Team |
3 |
MO114 |
Medical Terminology I |
3 |
MO230 |
Medical Coding I: ICD-10-CM |
3 |
WR121 |
English Composition |
4 |
18 |
Second Quarter (Winter)
Course Number |
Course Title |
Credits
|
MO115 |
Medical Terminology II |
3 |
MO116 |
Medical Office Procedures |
4 |
MO140 |
Understanding Medical Insurance |
3 |
MO240 |
Medical Office Billing I |
3 |
MO250 |
Medical Law and Ethics |
3 |
16 |
Third Quarter (Spring)
Course Number |
Course Title |
Credits
|
BT110 |
Business Editing |
3 |
BT116 |
Communication Technologies |
3 |
MO117 |
Hospital Administrative Procedures |
3 |
MO136 |
Healthcare Documentation |
3 |
MO141 |
Patient Advocate for Medical Insurance |
3 |
MO214 |
Building a Professional Portfolio |
1 |
16 |
Fourth Quarter (Summer)
Course Number |
Course Title |
Credits |
BT125 |
Microsoft Word Training |
3 |
MTH058 |
Quantitative Reasoning I or
MTH065 Beginning Algebra II (or higher) |
4-6 |
PSY201 |
General Psychology |
4 |
11-13 |
Total Credits: 61-63 |