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Mt. Hood Community College Mt. Hood Community College Mt. Hood Community College

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  • Off-Campus Access Guide

  • MHCC provides access to library databases and eBooks for current students and staff only. When accessing an online resource from off-campus, permission is verified via a proxy server. You will be asked to enter your MyMHCC credentials to verify your current affiliation with the College.

    If you encounter problems accessing an online resource, please follow the steps outlined in this guide (click to expand each step):

    Step 1: Check your log-in information:
    1. Type your MyMHCC username in the first box.
      1. For students this is usually your six digit MHCC ID number.
      2. For employees, this is usually your MHCC Email username.
    2. Type your MyMHCC password in the second box.
      1. By default this is set to your six digit birthdate (MMDDYY).
      2. If you cannot remember your password:
    Step 2: Check your browser:

    Make sure you are using a supported web browser for your operating system:

    Operating System Compatible Web Browsers
    Windows 7 (or newer)

    Microsoft Internet Explorer 11
    Microsoft Edge
    Firefox 59 or newer
    Chrome 66 or newer
    Mac OS X 10.7 (or newer) Safari 6 or newer
    Firefox 59 or newer
    Chrome 66 or newer
    Linux Firefox 59 or newer
    Chromium 66 or newer

    Other browsers or versions may work, but are not supported.

    Step 3: Check your browser settings:

    Enable cookies: Cookies must be enabled on your browser in order for the proxy connection to work. If you are unsure how to do this please click here for instructions.

    Temporarily disable pop-up blockers: Some online resources use pop-up windows to display results. You may wish to disable any pop-up blocking software while accessing the Library's databases. For information on using the windows pop-up blocker click here.

    Clear your browser cache: Sometimes clearing the browser cache can resolve odd display issues or security warnings/errors. You can follow these instructions for Firefox and Chrome.

    Step 4: Download missing plug-ins:

    Java: Java is required to access some of the Library's online resources. Most computers come with Java already installed. However, if you receive an error message saying java is not installed, or the page is not displaying correctly you can download the latest version of the java plug-in here.

    Adobe Reader: Some article results may be viewed only as a PDF document. If you are having trouble viewing PDF files try downloading the latest version of Adobe Reader here.

    Step 5: Disable conflicting software:

    Web accelerator: Dial-up users: please disable any web accelerator software you may be using. This may often be done through an icon in the system tray.

    Identity protection: Disable any identity protection software you may be using (such as GhostSurf) as it may interfere with our proxy server.

    Firewall: Try disabling any firewall software you may be using. Please note that Windows (XP/Vista/7) has a built in firewall. You can disable this through the control panel. You'll find instructions here.

    Step 6: Ask us for help!
    The 5 steps above are proven to fix most off-campus database access problems. For additional assistance, please call a Librarian at 503-491-7516 or Ask a Librarian.