Web accelerator: Dial-up users: please disable any web accelerator software you may be using. This may often be done through an icon in the system tray.
Identity protection: Disable any identity protection software you may be using (such as GhostSurf) as it may interfere with our proxy server.
Firewall: Try disabling any firewall software you may be using. Please note that Windows (XP/Vista/7) has a built in firewall. You can disable this through the control panel. You'll find instructions