Career Pathways Certificate of Completion
The Medical Customer Service Representative program prepares individuals with skills needed to provide customer service, visitor reception, and patient intake and discharge duties. The program includes instruction in the procedures used in medical offices, hospitals, and other healthcare facilities. Also included in the program are classes in medical terminology, interpersonal communication skills, record-keeping, customer service, telephone skills, data entry, multicultural and diversity issues, and applicable policies and regulations.
This program is designed for persons of all ages and backgrounds with special attention given to individual student needs and abilities.
Graduates can find employment in medical offices, hospitals, clinics, insurance companies and nursing homes.
Students who complete this career pathway certificate can go to work and come back at any time to complete a one-year certificate as a medical receptionist or a two-year degree as a medical office specialist.
Click here to download a plan of study for
Medical Customer Service Representative