• Novatime FAQ


  • Key Dates / Terminology

    Why are we using NOVAtime?

    Primarily, we are making these changes to ensure

    • Everyone is paid for the hours they worked
    • Adherence to federal and state laws
    • Increased efficiency by eliminating the current manual paper process
    • The ability to see your timesheets and leave accruals in real time
    What if I arrive at work and don’t have time to punch in?

    Your supervisors can update or correct your timesheet for you. If you are unable to punch in or out, you should notify your supervisor as soon as possible. Each department will establish their internal process on how to handle these situations. If a computer is available, it takes about 10-15 seconds to punch in or out.

    What if I miss punching in/out?

    Notify your supervisor and they can update your timesheet.

    What if I’m sick?

    Notify your supervisor as normal and request sick leave in NOVAtime (if available).

    What if my supervisor isn’t here to approve my timesheet or sick leave?

    The system will have alternate supervisors who can approve and modify your timesheet as needed. Also, the system administrator can update timesheets as well.

    What if I have two jobs, how do I punch in/out?

    There is a ‘transfer’ feature which allows you to choose from your list of positions before punching in. Refer to the user training materials for more information.

    What if I don’t have a computer?

    Each area will have 1 or more designated computers or time clocks for you to use.

    I don’t have a ‘home office’ since I’m visiting sites each day. How do I punch in/out?

    In these situations, talk with you supervisor for department guidelines and procedures.

    What if I have problems or questions? Who do I contact?

    You can find the link for NOVAtime Support through Service Pro at mhcc.edu/novatime or contact novatimesupport@mhcc.edu.

    Hey, my supervisor/accruals/pay rate/etc. is wrong in NOVAtime! Can you change it?

    The information in NOVAtime is updated daily and reflects the information currently available in CX. The update process runs automatically every evening with the export of the data from CX at 9:00 pm. Correcting NOVAtime requires correcting CX as changes made by system administrators in NOVAtime will be overwritten during the update process.

    If your supervisor’s name is incorrect (you are assigned to the wrong person in NOVAtime), please contact Human Resources.

    Questions about accruals and pay rates should be directed to Payroll.