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Customer Service Representative

Give your career a boost when you earn your medical office customer service representative certificate from Mt. Hood Community College. This two-term program prepares you for customer service in a medical setting by helping you to improve your skills such as greeting guests as well as patient intake and discharge duties. Course topics also include speaking and listening skills, record keeping, data entry, and rules for health care settings. This certificate can be earned while completing the administrative secretary degree.

The Experience

Program Details

This program will help make you an invaluable member of any medical office team. You’ll learn to interact with patients to provide excellent customer service while helping to improve their experience and care.

Your future

When you finish your certificate, you may find work as a receptionist, hospitality aide, or other customer service provider.

How To Get Started

The customer service representative program begins during the fall and winter terms. Are you starting classes in another term? Don't worry! There still may be courses you can start taking if you're starting college in a different term. Please contact the program advisors for details. Any student admitted to MHCC can sign up for classes in the program after reading, writing, and math placement requirements have been met.

See Students in Action

Learn more about courses and curriculum

Courses include Foundation Principles for the Medical Office Team, Communication Technologies, and more.

Learn more and begin your journey

Take the next step with Mt. Hood Community College

Have questions about the Customer Service Representative Program?

Read Customer Service Representative Frequently Asked Questions

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