Customer Service Representative - Program Details

The Medical Office Customer Service Representative certificate from Mt. Hood Community College will prepare you to provide excellent customer service to patients while also working with other staff to ensure a high quality of care.

Be the First Face a Patient Sees

This two-term program prepares you for customer service in a medical setting. You will improve your soft skills in communication while also learning hard skills such as patient intake and discharge duties. Course topics also include speaking and listening skills, record keeping, data entry, and rules for health care settings.

Program Outcomes

After completing this program you'll be able to:

• Discuss the knowledge and skills required of a medical customer service representative.
• Discuss verbal and nonverbal communication, including gender differences, cultural awareness and sensitivity, and the elements of speaking and listening.
• Demonstrate good customer service techniques.
• Discuss and use medical terminology.
• Demonstrate basic proficiency on the computer.
• Discuss the basic elements of ICD-10-CM coding.
• Differentiate the roles of the health care team, elements of successful leadership and problem-solving strategies.

Courses and Curriculum

In this program you’ll learn about medical office procedures, documentation, and communication. A minimum grade of “C” is required in all courses to earn your certificate. This program is not financial aid eligible.

Explore the Course Curriculum

Your Future in the Medical Office

Future careers in this field include information clerk, medical secretary, medical registrar, and more.

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